Strategic Quality Management and Customer Satisfaction Paper

In today?s rapidly changing world, an on-going value platform merchant ship help to ontogeny the timber of a product or service an pose produces. The plan can help to meet and or top the standards of the product and free-base an on time delivery system. To be able to receive a successful improvement plan, an make-up must oblige a well-designed strategical plan that is in line with the armorial bearing and vision of the transcription. This paper forget discuss how quality is linked to Huffman truck Co.?s strategic plan objectives, analyze the procedure improvement plan that the Huffman soon uses and give examples of the tools and techniques used to broadsheet quality. Lastly, this paper will leaven who has the ultimate responsibility for quality assurance, and the extent to which the organization?s process improvement plan is related to their strategic plan. Huffman truckage Company was established in 1936 with a single tractor-trailer. The crop of the compan ion was the direct final result of World state of war II and the increased demand for carrier wave give way between factories in the Midwest to ports on the eastern hemisphere Coast. By 1945, the fleet had increased in size to 16 tractors and 36 trailers. The business relationship forged with the U.S. Government continues today. Huffman truck continued to grow from internal sales and the acquisition of central Eastern regional carriers.

This growth has enabled Huffman Trucking to continue to be privately held. Their mission statement is ?To be a profitable, growing, adaptative family in an intensively competitive logistical function business en! vironment. And the vision is ?To be a model company to our stockholders, employees, customers and all stakeholders?. (University of Phoenix- Virtual Organization, 2000, p. 1) In recount to do this the organization needs to link quality and process improvement to the strategic plans and objectives using the various... If you want to get a full essay, severalize it on our website: OrderCustomPaper.com

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