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With the naming of Lou Gerstner as its new CEO (and the retirement of rear end Akers on May 7), IBM now has a chance to change some(prenominal) its own organizational structure and goals and, at the same time, the future figure of speech of the computer manufacturing. Nearly every computer publication has polled its readers asking much(prenominal) questions as "Do you think IBM can succeed at changing, Do you think Lou Gerstner is the right man to lead a turnaround at IBM," and "Do you c atomic number 18?" Reactions to such early pulse taking are mixed. Clearly customers are concerned about IBMs seeming inability to realise their future needs and help them move to new computing platforms. On the other hand, customers are divided between a "we have to go across him some time to assess the problem and formulate a result" point of view (we concur), and the feeling that an outsider like Gerstner cant possibly secureness a computer company (see below). So me are convinced that it dear doesnt matter, since the day of the mainframe is over and that means IBMs days as the industry leader are over, too. IBM, of course, does not agree. Gerstner has not revealed the specifics of his plans at all, except for a few remarks at the Annual IBM Shareholders Meeting, where he brushed off the widely held notion that IBM would spin off profitable businesses. To him, it appears, reorganization means few people, different skills, more distribution of power, but not necessarily the wholesale deconstruction of IBM that some predicted. On the other hand, some of the things he has already done send clear signals of the big changes to come He is expense a lot of time in the field of honor and with the customers. That guarantees he impart hear the story first-hand, rather than filtered through tiers of IBM staffers and middle managers. It is just this affable of filtering that has led to the dangerous continuation of the status quo when IBM was tee tering on the brink of disaster. barely a senior management badly out of touch with the field and the customers could have been so unaware of what was really going on. Gerstner doesnt intend to open that mistake. He is making big changes in IBM senior management and legion(predicate) more changes are likely to come. Tellingly, these appointments are from outside of IBM (nearly unheard of in days gone by) and each appointment appears in the business plead with tales of just how tough the manager has been before and how good he is in tricky situations.